Returns
While we do our best to assure your order is perfect, we understand sometime things happen. If there is a problem with your purchase please call the web store support number (575) 451-0147 ext 128 or email [email protected]. Our return policy lasts 30 days. If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund, your item must be unused and in like new condition. It must be returned in the original packaging.
Several types of goods are exempt from being returned, such as downloadable software products and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
such as items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account, it may show as pending until fully processed. Next contact your bank. There is often some processing time before a refund is posted. Contact your credit card company, it may take some time before your refund is officially credited to your account.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping
To return your product, you should mail your product to: Popstudiosprops Returns, 252 Marina Dr. Port Saint Joe Florida US 32456
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless we made an error or the product is damaged. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
